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This page is used by the Administrator of your RSLog account to manage RSLog users. The maximum number of users added to your RSLog account is determined by your license and your subscription plan.

To access this page:

Go to the left-hand navigation menu and select Account > User Management > Users.

The page should appear as follows:

User Management
User Management

Creating a User

To add a user, click + New button from the toolbar on top of the table. This opens a new dialog and loads the User Information tab:

  1. Enter user information such as First Name, Last Name, etc. The Username must be unique within your company RSLog account.
  2. Select a password; User can change this password after their first login to RSLog.
  3. By default, the role ‘Engineer’ is assigned to all new users (except the admin user). You can change this on the Roles tab of the dialog.
  4. Click Save.
Passwords must be at least 6 characters, have at least one non-alphanumeric character, at least one number (i.e. 0 to 9), and at least one uppercase (e.g. A to Z).

Importing Users from CSV

In order to import list of users from a CSV file, click on the down arrow on + New button and select Import CSV File (read additional help on importing from CSV file). The following columns will be imported from the CSV file:

  • First Name and Last Name: The first and last name of the user.
  • Username: the usernames must be unique in your RSLog account.
  • Email Address: the email address of the user.
  • Phone Number: is not required but can be imported if this data is available in the CSV file.
  • Role: should match with the list of roles defined in your RSLog account. If a role is not specified, the default role will be assigned.

User Status

Once a user is added to the list of RSLog users, a Status of Active will be assigned to the user which means that the user can access RSLog. If the number of users (see next section) for your RSLog account is reduced per your request, certain number of users at the bottom of users list would be Suspended.

Number of Users

The maximum number of users that can be added to your account is determined based on your License Key. In order to purchase more users please contact us.

About 'admin' User

When you register an account on RSLog website, your account is created with one credential only. The username for this credential is admin and it has all the permissions of the Admin role (i.e. full access to all pages and all functions in RSLog). The admin user is read-only and cannot be edited/deleted.

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