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What can we help you with?

Installation and licensing
Program functionality
and modelling
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What type of license do you need help with?

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Please indicate if your license is accessed through the RocPortal.
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Please indicate if your license is a trial.
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For model-specific questions, please make sure to attach your model files for faster processing of your request.
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Note
To move a Personal License with an active Maintenance+ subscription, please click here and follow the instructions.
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Enter your License Information

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Please select your software.
Please enter the license number (e.g. 12345-001 or 1234A).

If you have more licenses to input, please list them below.

Please select a type of license information.
Please enter your license number (e.g. 12345-001).
Please enter a valid product key (e.g. 12345678-9101-1121-3141-516171819201).
Please input the general topic of your question.
Please provide details on the problem.

File Upload

Maximum 5 files per request.

Upload your diagnostics files below
How to generate diagnostics file?

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Accepted file: .txt
The diagnostics file is required. Click here for instructions on attaching your diagnostics file.
Please upload only allowed file types: .txt. Click here for instructions on attaching your diagnostics file.
Maximum file upload limit (5) reached.

Upload your C2V file below
How to attach my C2V file?

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Accepted file: .c2v
The C2V file is required. Click here for instructions on attaching your c2v file.
Please upload only allowed file types: .c2v. Click here for instructions on attaching your c2v file.
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Optional: Upload any screenshot(s) of error messages(s)

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Accepted file: any image file format
Please select your screenshot file(s)
Please upload only allowed file types: .jpg, .png, .gif
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Optional: Upload your diagnostics files below
How to generate diagnostics file?

Drag and drop files here

Accepted file: .txt
Please select a .txt file. Click here for instructions on attaching your diagnostics file.
Please upload only allowed file types: .txt. Click here for instructions on attaching your diagnostics file.
Maximum file upload limit (5) reached.

Details of inquiry

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Please select the topic of your ticket.

Slide2

Slide3

RS2

RS3

RSLog

RSWall

Settle3

RSPile

RocTunnel3

RocSlope2

RocSlope3

RocFall2

RocFall3

UnWedge

RSData

EX3

RocSupport

Dips

CPillar

SWedge

RocPlane

RocTopple

3GSM Products

ShapeMetriX

BlastMetriX

FragMetriX

Please select the software your ticket is regarding (max of 3).

Did this solve your issue?

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No

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Enter your Software Information

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Please input the Technical Support details.

Upload your Files

Note
For model-specific questions, please make sure to attach your model files for faster processing of your request.

Zip up the model files and results folders along with any relevant screenshots and attach them here

Drag and drop files here

Accepted file: all relevant files
Please select your model file(s)
Please upload only allowed file types
Maximum file upload limit (5) reached.

Contact Information

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Please input your first name.
Please input your last name.
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What can we help you with?

Please select an option from the dropdown.

This might answer your question

Details of inquiry

All fields are required

Slide2

Slide3

RS2

RS3

RSLog

RSWall

Settle3

RSPile

RocTunnel3

RocSlope2

RocSlope3

RocFall2

RocFall3

UnWedge

RSData

EX3

RocSupport

Dips

CPillar

ShapeMetriX

BlastMetriX

FragMetriX

Please select the relevant software.
Please indicate the number of participants.
Please indicate the dates for the session.
Please indicate what you want to cover in the training.
Please provide details about your inquiry.

Contact Information

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Please input your first name.
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Please input a valid company email address.
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Please input your country.
Please input your company street address.
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