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What type of license do you need help with?

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1. Select your license type

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2. Are you accessing this license through the RocPortal?

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3. Is this a trial license?

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4. What can we help you with?

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For model-specific questions, please make sure to attach your model files for faster processing of your request.

5. Select your license with an active Maintenance+ subscription

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Note

To move a Personal License with an active Maintenance+ subscription, please click here and follow the instructions.

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Select your software

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Enter your license number

Please enter the license number (e.g. 12345-001 or 1234A).

If you have more licenses to input, please list them below.

Select a type of license information

Please select a type of license information.

Enter your license number

Please enter your license number (e.g. 12345-001).

Enter your product key

Please enter a valid product key (e.g. 12345678-9101-1121-3141-516171819201).

General topic of your question

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How to generate diagnostics file?

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Accepted file: .txt

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Please upload only allowed file types: .txt. Click here for instructions on attaching your diagnostics file.

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How to attach my C2V file?

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Accepted file: .c2v

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Please upload only allowed file types: .c2v. Click here for instructions on attaching your c2v file.

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Optional: Upload any screenshot(s) of error messages(s)

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Optional: Upload your diagnostics files below

How to generate diagnostics file?

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Accepted file: .txt

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Please select a .txt file. Click here for instructions on attaching your diagnostics file.

Please upload only allowed file types: .txt. Click here for instructions on attaching your diagnostics file.

Maximum file upload limit (5) reached.

Details of inquiry

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What can we help you with?

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What can we help you with?

What type of license do you need help with?

Enter your License Information

File Upload

Details of inquiry

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