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Sentinel® LDK and Sentinel HASP® Run-time Environment Installer GUI for Windows: Readme

Version 7.63

December 2017


This document provides information regarding the Run-time Environment Installer GUI for Sentinel LDK and Sentinel HASP, including supported operating systems, enhancements, known compatibility issue, and issues resolved. ("Sentinel LDK" is the next generation of Sentinel HASP.)

The following topics are discussed:

  • Operating Systems Supported
  • Virtual Environments Supported
  • Upgrading the Run-time Environment
  • Installing the Run-time Environment
  • Issues Related to Device Guard and Code Integrity Policies
  • Enhancements and Issues Resolved in This Release
  • Revision History
  • Known Issues - Run-time Environment

Operating Systems Supported

  • Windows 7 SP1
  • Windows 7 SP1 Embedded standard (x86)
  • Windows 8.1 SP1
  • Windows Server 2008 R2 SP1
  • Windows Server 2012 R2
  • Windows Server 2016
  • Windows 10 Version 1703
  • Windows 10 Version 1709
    Note: Windows 10 Insider Preview builds are not supported.

The operating system versions listed in this section were tested by Gemalto and verified to be fully compatible with Sentinel LDK. Older operating system versions are likely to be fully compatible as well, but are not guaranteed. For reasons of compatibility and security, Gemalto recommends that you always keep your operating system up to date with the latest fixes and service packs.

The installer detects the version of the operating system at run-time, before installing the relevant drivers.

Virtual Environments Supported

For a list of the virtual environments supported, see "Supported Platforms for End Users" in the Sentinel LDK Release Notes.

The latest Release Notes can be seen at: http://sentinelldk.safenet-inc.com/LDKdocs/RN

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Upgrading the Run-time Environment

When using the Installer GUI to upgrade the Run-time Environment, ensure that:

  • No other Run-time Environment Installer is active.
  • No other Run-time Environment components are active. Although the installation program terminates applications that are accessing the Run-time, it does not terminate running services. For example, if the Sentinel License Manager is running as a service, you must stop the service before upgrading the Run-time Environment.

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Installing the Run-time Environment

  • The Installer GUI detects the version of the operating system during Run-time Environment installation, before installing the relevant drivers.
  • By default, Windows Vista (and later) operating systems display a User Account Control message during driver installation. The user must click Continue to continue the installation. Alternatively, the user can change the default setting from the Control Panel of their operating system.
  • A log file of the installation process is written to aksdrvsetup.log in the Windows directory.

For additional information, see “2.17 - Upgrading Sentinel LDK Run-Time Environment (RTE) Installer” in the Sentinel EMS Configuration Guide.

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Issues Related to Device Guard and Code Integrity Policies

The traditional method until now to protect against malicious application under Windows has been to trust the applications unless they were blocked by an antivirus or other security solution. Device Guard, available in Windows 10 Enterprise, implements a mode of operation in which the operating system trusts only applications that are authorized by your enterprise. You designate these trusted applications by creating code integrity policies.

You can maintain a whitelist of software that is allowed to run (a configurable code integrity policy), rather than trying to stay ahead of attackers by maintaining a constantly-updated list of "signatures" of software that should be blocked. This approach uses the trust-nothing model well known in mobile device operating systems.

Only code that is verified by Code Integrity, usually through the digital signature that you have identified as being from a trusted signer, is allowed to run. This allows full control over allowed code in both kernel and user mode.

Code integrity contains two primary components:

  • kernel mode code integrity (KMCI)
  • user mode code integrity (UMCI)

This section describes issues that arise and the workarounds when machines at the end user site are enabled with Device Guard, and the code integrity policy set to “enforce” mode.

Note: The procedures described in this document should be performed by an IT professional who is familiar with Device Guard and code integrity policies.

Issue 1: Windows blocks the installation of the Run-time Environment

During installation of the Run-time Environment on your computer, Windows displays a message similar to this: "Your organization used Device Guard to block this app. Contact your support person for more info."

Solution:

To install the Run-time Environment on a machine where Device Guard is enabled in enforce mode (which make use of PcaCertificate level code signing check), ensure that DigiCert is listed/added in the Signers list of the policy file.

Import the Digicert Intermediate certificate to the trusted list of Intermediate Certification Authorities(ICA) store on the golden computer before creating code integrity policy.

A Digicert Intermediate certificate is available from https://aboutssl.org/digicert-trusted-root-authority-certificates/#intermediates. Under Intermediate Certificates, locate and download the DigiCert EV Code Signing CA (SHA2) certificate. You can also fetch this intermediate certificate from your trusted source.

To add the DigiCert Root Certificate:

  1. Download the certificate on the golden computer and double-click the certificate file. The Certificate dialog box is displayed.
  2. Click Install Certificate. Follow the Certificate Install Wizard to complete the import of this certificate to the ICA store.
  3. Run the steps to create a new or updated policy. This will allow Sentinel software to be installed without any issues on a machine where Device Guard is enabled.

Repeat the installation of the Run-time Environment.

Issue 2: Protected application does not operate at the customer site

(LDK-17267) ) When you distribute applications that are protected with SL keys, the customized vendor library (haspvlib_vendorID.*) that are required for these applications are not signed. As a result, Device Guard does not allow the software to operate at the customer site.

Workaround A:

This workaround must be performed at the customer site.

Do the following to add an exception for the customized vendor library file in the code integrity policy:

  1. Use Windows PowerShell in elevated mode to create a policy for the exception.
  2. Use the Group Policy editor to deploy the policy file.

Each of these procedures is described below. For additional details, go to: https://technet.microsoft.com/en-us/itpro/windows/keep-secure/deploy-code-integrity-policies-steps?f=255&MSPPError=-2147217396

To create the policy for the exception:

  1. Open PowerShell in elevated mode.
  2. Run the command to create a policy (referred to below as P1) in audit mode.
  3. Deploy this policy.
  4. Operate the protected application as you would normally.
  5. Create another policy (referred to as P2) that captures audit information from the events log.
    Note: Before proceeding with the next step, review policy P2 carefully. This policy contains information about all the binaries that were used in your system while you operated the protected application. Any unwanted application that was executed during this time is logged in the policy. If not removed, any such application will be treated as a trusted binary.
  6. Merge policies P1 and P2.
  7. Disable audit mode.
  8. Deploy the merged policy.

To deploy the policy file:

  1. Open the Group Policy editor by running GPEdit.msc.
  2. Navigate to: Computer Configuration\Administrative Templates\System\Device Guard
  3. Select Deploy Code Integrity Policy. Enable this setting by using the path to the relevant policy file created above.

Workaround B (not recommended):

This workaround must be performed at the customer site.

Before deploying the code integrity policy, disable UMCI (user mode code integrity) mode.

To accomplish this, run the following command in Windows PowerShell in elevated mode:
Set-RuleOption -FilePath <Policy path> -Option 0 -Delete

Issue 3: Vendor Tools fail to load

(SM-907) Sentinel LDK Vendor Tools fail to load. An error message is displayed, stating that a DLL, LIB, COM, or EXE file is not designed to run on Windows or that the DLL contains an error.

For example:

Workaround A:

Do the following to add a policy for the Sentinel LDK Vendor Tools in the code integrity policy file:

  1. Use Windows PowerShell in elevated mode to create a policy for the Vendor Tools.
  2. Use the Group Policy editor to deploy the policy file.

Each of these procedures is described below. For additional details, go to: https://technet.microsoft.com/en-us/itpro/windows/keep-secure/deploy-code-integrity-policies-steps?f=255&MSPPError=-2147217396

To create the policy for the Vendor Tools:

  1. Open PowerShell in elevated mode.
  2. Run the command to create a policy (referred to below as P1) in audit mode.
  3. Deploy this policy.
  4. Execute all of the Vendor Tools that you will require at your site and perform all of the functions in these tools that you will require. If you miss any required Vendor Tools or Vendor Tool functions, the required entries will not be added in the new code integrity policy, and these tools or functions will generate an error message when they are eventually used.
  5. Create another policy (referred to as P2) that captures audit information from the events log.
    Note: Before proceeding with the next step, review policy P2 carefully. This policy contains information about all the binaries that were used in your system while you operated the Vendor Tools. Any unwanted application that was executed during this time is logged in the policy. If not removed, any such application will be treated as a trusted binary.
  6. Merge policies P1 and P2.
  7. Disable audit mode.
  8. Deploy the merged policy.

To deploy the policy file:

  1. Open the Group Policy editor by running GPEdit.msc.
  2. Navigate to: Computer Configuration\Administrative Templates\System\Device Guard
  3. Select Deploy Code Integrity Policy. Enable this setting by using the path to the relevant policy file created above.

Workaround B (not recommended):

Perform this workaround at your development site.

Before deploying the code integrity policy, disable UMCI (user mode code integrity) mode.

To accomplish this, run the following command in Windows PowerShell in elevated mode:
Set-RuleOption -FilePath <Policy path> -Option 0 -Delete

No further actions are required.

Issue 4: Digital signature removed from the RTE Installer

(SM-18780) When a user creates a Run-time Environment Installer using Sentinel EMS, the digital signature is removed from the Installer. As a result, Device Guard blocks the RTE Installer from executing.

If the vendor downloads the installer as an EXE file and signs it, Device Guard allows the installer to run, but the installation fails due to an unsigned DLL file called by haspdinst.exe.

Workaround:

Perform the procedure that follows.

  1. Download the Run-time Environment Installer from the following URL in the Gemalto web site:
https://sentinelcustomer.gemalto.com/sentineldownloads/

Use the downloaded Installer to install the Run-time Environment.
Place a copy of the Vendor library (haspvlib_vendorID.*) in %CommonProgramFiles(x86)%\Aladdin Shared\HASP\ (on a 32-bit machine, place the Vendor library in %CommonProgramFiles%\Aladdin Shared\HASP\).

To work with Sentinel EMS, continue with the following additional steps:

  1. In a Web browser, enter the following to start Admin Control Center: http://localhost:1947
  2. On the Configuring Network Settings page, in the EMS URL field, enter the URL to access the Sentinel EMS Service.
  3. Click Submit.
  4. Proceed to work with Sentinel EMS as required.

As an alternative, you can use one of the workarounds provided above for issues 2 and 3.

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Enhancements and Issues Resolved in This Release

Enhancements

Reference Description
SM-13443 When a Sentinel HL (HASP configuration) key or HASP HL key is attached to a Windows machine, the Run-time Environment is no longer installed automatically by Windows Update. It is now the software vendor’s responsibility to ensure that the Run-time Environment is installed when required.
SM-13505

In the past, the timeout for an idle License Manager session was fixed at 12 hours. You can now set the timeout to any value between 10 minutes and 720 minutes (12 hours). The timeout value can be set as follows:

  • In Admin Control Center, on the Basic Configuration page. Use the Idle Timeout of Session parameter.
  • In the hasplm.ini file. Assign the timeout value to idle_session_timeout_mins.
SM-14894

Admin Control Center now adds the update counter in C2V files in clear text – for example: <update_counter>5</update_counter>
It is no longer necessary to decode the C2V file in order to view this information.

SM-19483 Admin Control Center now recognizes the new V2CP format to update protection keys. This supports planned enhancements in Sentinel LDK v.7.8.

Issues Resolved

Reference Description
SM-15922 Admin Control Center no longer requires the <?xml header in a V2C file.
SM-17175

After system reboot/service restart, an SL AdminMode detached license would disappear from a recipient machine that had no other licenses.

SM-18015 On some machines, the License Manager service would start before the Secure Storage driver is loaded. This would cause the Secure Storage to become corrupted. Now, the License Manager service waits for the Secure Storage driver to start.
SM-18302 Cancelling a detached SL AdminMode license from the recipient VM machine would fail with the HASP_VM_DETECTED error.
SM-18502 In Admin Control Center, defining too many users in the User Restrictions field would cause the License Manager to fail.

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Revision History

Enhancements in Version 7.61

Reference Description
SM-5318

The Run-time Environment now supports the use of the VMType3 clone protection scheme.

Enhancements in Version 7.60

Reference Description
SM-1286

You can now enter the URL to access Sentinel EMS in your Web browser without changing the EMS URL to lowercase.

SM-901

Admin Control Center (under Windows) can now display and apply updates to local SL UserMode keys. (Session information and certificate information for SL UserMode keys is not displayed.)

SM-4237

To display SL UserMode keys in Admin Control Station, License Manager runs an additional process (hasplmv) on the machine. If you are willing to accept that SL UserMode keys will not be displayed, you have the option to prevent hasplmv from executing by clearing the relevant check box on the Configuration page in Admin Control Center.

SM-6525

In the past, Admin Control Center and Admin API provided a configuration parameter that determined whether a remote user could access and perform actions in Admin Control Center. However, this parameter did not control remote access to Admin API.
Now, the parameter Allow Remote Access to ACC and Admin API (in Admin Control Center) and the tag <accremote> (in Admin API) control remote access to both Admin Control Center and Admin API.

Issues Resolved in Version 7.60

Reference Description
LDK-12145

When a data file is protected with Version 2 data protection mode for Android platforms: If, for any reason (for example, no license was found), the protected application was not able to decrypt the protected data file, no error message was generated to explain why the file cannot be opened.

SM-513

Under Windows 10, a physical machine would be detected as a virtual machine when only Hyper-V Hypervisor is enabled.

SM-515 It was possible to rehost a cloned license to another machine.
SM-518

The Diagnostics report in Admin Control Center (Diagnostics > Generate Report) displays information on "Recent Clients" and "Recent Users". Each entry contained a time stamp but not a date stamp. The report has been corrected to display both a time stamp and a date stamp for each entry.

SM-6102

When building a Run-Time Environment installer using Wix, an error message similar to the following was generated:
Invalid product version '7.53.1.66350' in package HASP_Setup.msi'. When included in a bundle, all product version fields in an MSI package must be less than 65536.
This error no longer occurs.

SM-942

Under certain circumstances, Sentinel LDK License Manager Service would crash. The exception code would map to STATUS_STACK_OVERFLOW in __chkstk API.

Enhancements in Version 7.55

Reference Description
SM-4748

Sentinel Admin Control Center can now be used to configure the License Manager for the following additional considerations:

  • Allow specific named users to access specific Batch Codes, protection keys (haspID), or Product IDs.
  • Use the "*" wildcard character for IP and hostname.
  • Use subnet mask notation (for example: 172.18.8.0/21) for IP addresses

For more information, see "Configuring User Settings" in the Admin Control Center online help.

Issues Resolved in Version 7.55

Reference Description
SM-4942

Various crash conditions in the License Manager that could be used for denial-of-service attacks or privilege-escalation attacks have been resolved.

SM-7748

When a user issues a "detach license" request from a remote Admin Control Center, the user name cannot be included in request. As a result, User Restrictions (defined in ACC on the license server machine) that are based on the user name are handled as follows:

  • “allow” user restrictions that are based on a specific user name are not applied because the user name is not available to the License Manager on the license server. If a different restriction such as deny=all@all is also specified, the detach request will be denied.
  • If any “deny” user restriction that is applicable for the request in all respects other than username exists, that restriction is applied even if the user name specified in the restriction does not match. For example: If the detach request was sent from a machine with the hostname host123, and a user restriction has been specified deny=skr@host123 on the license server machine, the detach request is denied even the user requesting the detach has a different username.

Sentinel Admin Control Center online help has been updated to describe these limitations.

Enhancements in Version 7.54

Reference Description
SM-889 Run-time Environment is supported under Windows Server 2016.

Issues Resolved in Version 7.54

Reference Description
SM-2090

Installation of a rebranded RTE would fail when the account name contains multi-byte characters (such as Japanese). The install log would contain an error similar to the following:

could not open C:\Users\<em>userName</em>\AppData\Local\Temp\EMSUrl.properties ../hhlinst.c,4659<br /> OPEN file C:\Users\<em>userName</em>\AppData\Local\Temp\EMSUrl.properties processing error. ../hhlinst.c,4660,

SM-2957

The decrypt function in the HASP4 API would give incorrect results after RTE 7.52 or 7.53 was installed.

SM-3767 After installation of RTE 7.53, hasplms was unreachable to remote clients. The RTE installer did not add the firewall rule to allow Sentinel License Manager Service.

Issues Resolved in Version 7.53

Reference Description
SM-1201

Given the following scenario:

  1. Obtain a C2V file for an SL Legacy key.
  2. Prepare an update to upgrade the SL Legacy key to an SL AdminMode key in Sentinel License Generation API, but do not apply the update.
  3. Prepare a second update using the first update as the current state for the key.
  4. Apply the second update to the key.

The update would return a status of OK even though the update fails.

SM-1549

Given the following scenario:

  1. Connect a Sentinel HL (HASP configuration) key to a machine and generate a C2V file for the key.
  2. Create an update in Sentinel License Generation API to upgrade the key to a Sentinel HL (Driverless configuration) key, but do not apply the update.
  3. Prepare a second update to the key using the first update as the current state for the key.
  4. Apply the second update to the key.

The update would return a status of OK even though the update fails.

Enhancements in Version 7.52

Reference Description
LDK-15786

The Features page in Admin Control Center now displays the peak number of consumed seats per Feature. The peak number is based on the current License Manager session. For each Feature, the peak number value is displayed as a tool tip for the seats value under the Logins column. This information enables end users and organizations to determine if the number of seats purchased is suitable for their needs.

SM-815

The Run-time Environment can now be installed under Windows 10 when Device Guard is enabled.

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Issues Resolved in Version 7.52

Reference Description
SM-498

A Sentinel HL (HASP configuration) key would not be accessible by the protected application under the following circumstances:

The following conditions exist:

  • Windows 10 version 1607 is present on the machine.
  • The network is disabled.
  • The Run-time Environment is not present on the machine.

The following actions are performed:

  1. The HL key is connected to the machine and then disconnected.
  2. The Run-time Environment is installed on the machine.
  3. The HL key is connected again to the machine.

The HL key would not be accessible.

SM-504

When using RTE 7.51, a Stop error (BSoD) would occur when the protected application attempted to retrieve the serial number of the disk drive that uses Intel RAID drivers.

SM-528

Under certain circumstances, the uninstall of the Run-time Environment on a Windows 8 machine would fail.

SM-537

The uninstall of the Run-time Environment would not provide proper notification if it failed to remove all necessary files. The uninstall process now provides a detailed list of any files that it fails to remove and advises the user to remove the files manually.

SM-824

During the installation of a rebranded Run-time Environment using the -v flag (haspdinst.exe -i -v), an internal error would be displayed (message: "An error occurred when the RTE installer attempted to unpack the file sm.cab"). Note that the -v flag is not a documented option, and that the installation would succeed despite the error message.

SM-830

Given the following circumstances.

  1. A machine is not connected to the network
  2. Run-time Environment v.7.50 is installed on the machine.
  3. The Run-time Environment is removed with a purge command.
  4. You connect a Sentinel HL (HASP configuration) key to the machine.

The Run-time Environment would be automatically reinstalled.

Now, the Run-time Environment is not installed under these circumstances.

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Issues Resolved in Version 7.51

Reference Description
LDK-13933 When installing Sentinel LDK Run-time Environment v7.41 or later under Windows 10 (x86), the file hlvdd.dll was not installed. As a result, the protected application would fail.
LDK-16215 Each time the end user would connect a Sentinel HL (Driverless configuration) key to a different USB port on a Windows machine, the Driver Software Installation message box would indicate that a restart was required.
LDK-16443

Given the following circumstances:

  • A V2C file was applied to a new SL AdminMode license on a given machine.
  • The same V2C was applied a second time to the license.

Instead of generating an error message and rejecting the update, the License Manager would generate the error message and then remove the original SL AdminMode license from the machine. (The license would be restored when the License Manager was restarted.)

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Issues Resolved in Version 7.50

Reference Description
LDK-12479

Given the following circumstances:

  • A file type is registered as “protected” using Version 1 data file protection.
  • A file of the protected type is saved from the protected application using “Save as”.
Under certain circumstances, the saved file was not encrypted.
LDK-12860 When a fully-qualified domain name (FQDN) was provided in the login scope using a character set outside the Windows code page, the login would fail with error code 50 (Scope Result Empty).
LDK-13136 Sentinel Licensing API would identify a Max Micro key as a Max key under certain circumstances.
LDK-13455

Given the following circumstances:

  • A license server machine and the recipient machine are in different time zones
  • A detachable license is transferred online from the server to the recipient machine.
The detached license would expire earlier than expected.
LDK-14274

Given the following circumstances:

  • An SL AdminMode or SL Legacy license is located on a physical machine.
  • From a remote VM, hasp_get_info() is called to fetch values of the "disabled" and "usable" tags for the SL license.
The incorrect values disabled=true and usable= false were returned.
LDK-14280 HASP HL keys are not recognized correctly by the License Manager when keys from two or more vendors are connected to a given machine.
LDK-14805 The Run-time Environment did not support RAID controllers that create symbolic links as \Device\RaidPort.
LDK-15306 On the Diagnostics page of Admin Control Center, the Requests counter would count a request to local licenses as a remote request.
LDK-15307

Given the following circumstances:

  1. SL Legacy licenses from two different vendors were present on a machine.
  2. The license from one of the vendors is removed.
  3. The License Manager service is restarted.
The remaining SL Legacy license was no longer visible in Admin Control Center.
LDK-15857

Given the following circumstances:

  1. RTE version 6.60 or earlier is installed on a machine with no licenses.
  2. Retrieve the fingerprint of the machine.
  3. Upgrade the RTE to version 7.41
  4. Use the retrieved fingerprint to generate an SL AdminMode license.
  5. Apply the license with the upgraded RTE.
The license would be marked as “cloned”.
LDK-16113 When a V2C file to clear the “cloned” status of an SL Legacy license was applied, The “clear clone” operation was not applied correctly until the user restarted the machine.
LDK-16215 Driver software was reinstalled and the end user was prompted to restart the machine each time an HL (Driverless configuration) key was connected to a differed USB port on the machine.

Issues Resolved in Version 7.41

Reference Description
LDK-12845 Installation of Sentinel Run-time Environment version 7.40 on a machine with an obsolete version (11.5.x) of Intel RAID drivers would cause a Stop error (BSoD).

Enhancements in Revision 7.40

Reference Description
LDK-6938 The Run-time Environment now supports Sentinel HL Drive microSD keys.
LDK-8350 The diagnostic report in Admin Control Center now provides additional information for driverless keys and updated driver versions
LDK-10079 The diagnostic panel in Admin Control Center now displays the version number for the Run-time Environment.
LDK-10107 The Admin Control Center log file now indicates the version number for the Licensing API.
LDK-10279 The button in Admin Control Center for generating C2V files is now blocked for HASP HL keys and Sentinel HL (HASP configuration) keys.
LDK-11034 The Sentinel Keys page in Admin Control Center now displays the capacity of attached Sentinel Drive microSD keys.
LDK-11335 Admin Control Center now displays the module name (in addition to the Feature ID) for Sentinel Master keys and Sentinel Developer keys.

Issues Resolved in Version 7.40

Reference Description
LDK-7237 Under certain circumstances, Admin Control Center would continue to show active sessions for an HL key after all sessions had logged out of the key.
LDK-8866 Under certain circumstances, if SL license information became corrupted, Sentinel LDK License Manager Service would crash instead of issuing an error message. As a result, it was not possible for the vendor to correct the situation by sending a license update.
LDK-9797 The Run-time Environment did not provide a meaningful error message when a given License Manager ID was found on multiple machines in the same network. This situation is typically caused by cloning a VM. As a result, it was difficult to identify the source of the problem when the licenses on these machine were inaccessible. Now an appropriate error message is generated.
LDK-9948 Rehosting of an SL Legacy key to a different machine would fail with the return code HASP_CLONE_DETECTED.
LDK-10273 Admin Control Center would allow a license to be detached even though the termination date for the detach was invalid.
LDK-10564 The Vendor ID for a Master key was not the same in Admin Control Center pages and in the Diagnostics Reports.
LDK-10857 When an iSCSI disk was connected to a Windows physical machine, the License Manager would regard the machine as a virtual machine.
LDK-11478 After Run-time Environment v.7.32 was installed, running an application that was protected with Sentinel HASP Envelope (prior to Sentinel LDK 6.3) would cause a Stop error (BSoD).
LDK-11787 Under certain circumstances, the Licensing API function hasp_get_info would always return a value of 0 as the value for <updateCounter> for an SL license. Now the function returns the correct value for <updateCounter>.
LDK-11825 Admin Control Center was not able to display an invalid HL key. Now such a key is visible in Admin Control Center with an indication that the key is not valid.
LDK-12196 When an SL key is installed on a machine with Run-time Environment 7.32 or 7.3, the Run-time Environment would continually open additional handles.

Enhancements in Version 7.32

Reference Description
LDK-6934 Sentinel LDK Run-time Environment now supports the Sentinel HL Drive microSD key (patent pending). This key has been tested with the following microSD cards:
  • Sandisk: 16 GB, 64 GB
  • Transcend: 16 GB, 64 GB
  • Toshiba: 32 GB
  • Samsung: 64 GB
  • Kingston: 64 GB, 256 GB, 512 GB
LDK-10090 Run-time Environment is now supported under Windows 10 Technical Preview Build 10041.

Issues Resolved in Version 7.32

Reference Description
LDK-9325 Given the following circumstances:
  • An SL key contains a Feature that allows concurrency but does not allow virtual machines.
  • The SL key is installed on a physical machine.
When the SL key is displayed in Admin Control Center on a second physical machine, the Feature is shown as "disabled". However, a protected application that includes that Feature operates correctly.
LDK-8862 When attempting to access a remote License Manager, Sentinel Admin API would return the incorrect error code SNTL_ADMIN_LM_NOT_FOUND (6002).
LDK-7237 Given the following circumstances:
  1. A license with concurrency is installed on a Sentinel protection key. The count criteria is "Per Login".
  2. Protected applications that consume seats from the license are started.
  3. While the applications are active, the license is updated to change the count criteria (for example, from "Per Login" to "Per Process").
  4. One or more protected applications are closed.
The Login count for the license would no longer match the number of actual applications active.

As part of the resolution for this issue, when the count criteria for a network license is modified, all active sessions are automatically terminated.

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Known Issues - Run-time Environment

Reference Description
12506

Sentinel LDK communicates via TCP and UDP on port 1947. This port is IANA-registered exclusively for this purpose. At the end user site, the firewall must be configured so that communication via this port is not blocked.

180256

When a computer names contains UTF-16 characters, Admin Control Center displays the short name for the computer (similar to Windows Explorer). Similarly, the sntl_admin_get function in Admin API returns the short name.

182646

After Windows 7 is upgraded to Windows 8, the user is not able to use existing SL licenses or to install new SL licenses.

Workaround: After you upgrade from Windows 7 to Windows 8, reinstall the Run-time Environment.

LDK-2471

Sentinel Licensing API: On a computer with the Nvidia chip set GeForce 7025/nForce 630a, and where the CPU is AMD Athlon 64 X2, the hasp_read and hasp_encrypt functions may fail with error 39, HASP_BROKEN_SESSION. This problem only exists with HASP HL keys with Firmware version 3.25.

Workaround 1: On the computer described above, when error 39 is returned, call the hasp_read or hasp_encrypt function again. It is not necessary to call hasp_login again.

Workaround 2: Use Sentinel HL keys with Firmware version 4.2x.

LDK-8480

With some new USB chipsets, it is possible that the API hasp_update() call, used to update the firmware of Sentinel HL keys to version 3.25, will generate the HASP_BROKEN_SESSION return code, even if the firmware is correctly updated. (This issue does not occur with Sentinel HL Driverless keys with firmware version 4.x.)

Workaround: Install the latest Run-time Environment. The automatic firmware update feature of the License Manager will automatically update the firmware of the key the first time that the key is connected, without the need to call hasp_update().

LDK-11418

For a Java 7 or Java 8 application that is protected with Envelope, the end user must use the following flag when launching the protected application:

  • For Java 7: Specify -usesplitverifier
  • For Java 8: Specify -noverify

If the appropriate flag is not specified, the application may throw java.verifyerror when launched.

LDK-17267

The License Manager fails to load vlibs under Windows 10 when Device Guide is enabled and the Code Integrity policy is set to “enforce”. For more information, see Issues Related to Device Guard and Code Integrity Policies.

SM-907

Sentinel LDK Vendor Tools fail to load under Windows 10 when Device Guide is enabled and the Code Integrity policy is set to "enforce". An error message is displayed regarding a certain DLL, stating that the DLL is not designed to run on Windows or that the DLL contains an error. For more information, see Issues Related to Device Guard and Code Integrity Policies.

LDK-17302
LDK-13953
LDK-14971

Given the following circumstances at a customer site:

  1. One machine has Run-time Environment version 7.51.
  2. A second machine has a version of Run-time Environment that is earlier than 7.51.
  3. The customer performs rehost of a license repeatedly between the two machines.
  4. An update is applied to the license on either of these machines.

A rehost operation sometimes fails with the message HASP_REHOST_ALREADY_APPLIED.

Workaround: Obtain a new SL license from the software vendor for the protected application on the target machine. Before attempting any additional rehost procedure, install the latest Run-time Environment on both machines.

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DocID 118 Revision 1712-1