Introducing Maintenance+

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Rocscience Maintenance+

On September 1, 2019, we're launching Maintenance+, our enhanced maintenance and support services subscription.

With Maintenance+ you’ll have the peace of mind of knowing you’re always working with the latest version of your software. That’s because with Maintenance+ Continuous Software you get access to all feature releases, enhancements, performance improvements, and bug fixes as soon as they’re available and without the need for upgrades. You’ll also have access to convenient License Services, the support of our experts, plus exclusive learning offerings to keep you ahead of the curve. And if you’re an existing Maintenance Plan subscriber, you’ll automatically be upgraded to Maintenance+ on September 1.

We believe Maintenance+ is the best way for all our customers to stay at the forefront of geotechnical innovation while getting the highest value from their software and tools.

But we know you’ll have questions, so we’ve put together the FAQ below. We’ve tried to cover all the bases but, if you have a question and don’t see the answer, please don’t hesitate to contact us at maintenanceplus@rocscience.com.

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Continuous Software
    Continuous delivery of software throughout the year
    All new feature releases
    Ongoing enhancements and performance improvements
    All bug fixes
    Access to previous versions
License Services
    License self-migration
    License protection
    License checkout
Technical Support
    Email & phone support
    Online help, tutorials, and videos
    Priority feedback submission
Learning Advantage
    Discounts on courses led by Rocscience Experts
    Discounts on Expert Modeling
    New feature walkthroughs
    Exclusive webinar materials

FAQs

What is Maintenance+?

What is Maintenance+?

Maintenance+ is Rocscience’s enhanced annual subscription-based maintenance and support service launching on September 1, 2019. The core service of Maintenance+ is Continuous Software. With Continuous Software you get access to all new feature releases, enhancements, performance improvements, and bug fixes for your software frequently throughout the year and as soon as they’re available. The additional services included in Maintenance+ are License Services, Technical Support, and Learning Advantage.

What will happen to the current Maintenance Plan?

The Maintenance Plan will be replaced by Maintenance+ on September 1, 2019, and any Maintenance Plan subscriptions that are active on September 1 (via Perpetual or Lease) will automatically convert to a Maintenance+ subscription on that date.

What’s the difference between Maintenance+ and the Maintenance Plan?

With a Maintenance+ subscription you get Continuous Software, which means you no longer need to worry about upgrading or the extra cost of Upgrade licenses. New releases of your software consisting of new features, enhancements, and bug fixes will be available more frequently throughout the year for you to download and install under the same annual license. So as long as your Maintenance+ subscription is active and you’ve installed the most recent release, you can be sure you’re working with the latest version of your software.

I’m already getting maintenance with my Annual Lease purchase. Do I have to get Maintenance+?

The Maintenance Plan you have with your Annual Lease will automatically convert to Maintenance+ on September 1, 2019, and will continue for as long as your Annual Lease is active.

I already have a Maintenance Plan subscription for my Perpetual license. Do I have to get Maintenance+?

If you have an existing Perpetual license with the Maintenance Plan, the Maintenance Plan will automatically convert to Maintenance+ for the remainder of the term at no additional cost. At the end of the term you will have the option to renew your Maintenance+ subscription for 12 months at 20% of the current license price.

Can I still purchase an Upgrade license?

No. Upgrades will no longer be available for purchase since software releases with all the latest features will always be available for free with a Maintenance+ subscription.

If you have an old Perpetual license without the Maintenance Plan and you want to bring your software up to date with the latest release, you will need to purchase a Maintenance+ subscription as described below under “How do I get a Maintenance+ subscription?”

How do I get a Maintenance+ subscription?

How you get a Maintenance+ subscription depends on whether you’re buying a new license or you have an existing license.

When you buy a new Perpetual license after September 1, 2019, it will come with an initial 12-month subscription, with the option to renew for another 12 months at 20% of the current license price. If you’re buying a new Lease license, it will include Maintenance+ for as long as your Lease is active.

If you have an existing Lease license on September 1, 2019, the included Maintenance Plan will automatically convert to a Maintenance+ subscription for as long as your Lease is active. If you have an existing Perpetual license with the Maintenance Plan, it will also automatically convert to Maintenance+ for the remainder of the term, with the option to renew annually at 20% of the current license price.

If you purchased a Perpetual license without the Maintenance Plan and the purchase was made 48 months ago or less, you can purchase a Maintenance+ subscription after September 1 at 20% of the current license price, but you will first need to purchase retroactive maintenance going back to the original purchase date at 1.25% of the current license price per month to a maximum of 60%. If the purchase was made more than 48 months ago, you will need to purchase a new Perpetual license at 100% of the current license price, which will include an initial 12-month subscription to Maintenance+, renewable every year after that at 20% of the current license price.

Do I have to wait until September 1 to get a Maintenance+ subscription?

Yes. However, if you have an existing Perpetual license without the Maintenance Plan, we strongly recommend that you get a subscription as soon as possible at 15% of the current license price. On September 1, your Maintenance Plan subscription will automatically convert to Maintenance+ for the remainder of the term.

And if you want to purchase a new Perpetual license, we also recommend you purchase it before September 1, 2019, with a Maintenance Plan subscription in order to take advantage of pre-launch prices.

Is there an advantage to getting a Maintenance Plan subscription now rather than waiting until September 1 to get Maintenance+?

Yes. Prices of all our software will be increasing on September 1, 2019, so you will save significantly by making your purchase before that date.

If you have an existing Perpetual license, you can get a Maintenance Plan subscription now at 15% of the existing price and your subscription will automatically convert to Maintenance+ on September 1 and continue for the remainder of the term. In contrast, if you wait until after September 1, your subscription rate will be 20% of the new price.

If you’re planning on purchasing a new Perpetual license, we also recommend you do so before September 1 to take advantage of pre-launch prices.

Can I buy a new License without a Maintenance+ subscription?

No. Beginning September 1, 2019, all Rocscience licenses will include Maintenance+ as part of the purchase price. Your purchase of a new Perpetual license will come with an initial 12-month subscription, with the option to renew for another 12 months at 20% of the current license price. Your purchase of a new Lease license will include a Maintenance+ subscription for as long as your Lease is active.

Although you can buy an Perpetual license without the Maintenance Plan before September 1, be aware that after that date you will stop getting any new releases of your software. This means no new feature releases, no enhancements, no performance improvements, and no bug fixes.

I have a Perpetual license without the Maintenance Plan. Do I have to get a Maintenance+ subscription?

No. However, be aware that on September 1, 2019 you will stop getting any new releases of your software. This means no new feature releases, no enhancements, no performance improvements, and no bug fixes.

Can I get bug fixes without a Maintenance+ subscription?

No. After the launch of Maintenance+ on September 1, 2019, we will no longer sell software licenses without maintenance. We’re also switching to a continuous software model where releases consist of new features, enhancements, and bug fixes and where we only have one version of a software program at any given time. This means we are no longer supporting previous versions of software, making a Maintenance+ subscription the only way to get bug fixes.