Introducing Maintenance+
Rocscience Maintenance+
Maintenance+ is our enhanced maintenance, and support services subscription. It gives you the peace of mind of knowing you’re always working with the latest version of your software. That’s because with Maintenance+ Continuous Software you get access to all feature releases, enhancements, performance improvements, and bug fixes as soon as they’re available and without the need for upgrades. You also have access to convenient License Services, the support of our experts, plus exclusive learning offerings to keep you ahead of the curve.
Maintenance+ is the best way for all our customers to stay at the forefront of geotechnical innovation while getting the highest value from their software and tools.
We know you may have questions, so we’ve put together the FAQ below. We’ve tried to cover all the bases but, if you have a question and don’t see the answer, please don’t hesitate to contact us at maintenanceplus@rocscience.com.
| With Maintenance+ |
Without Maintenance+ |
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|---|---|---|---|
With Maintenance+ |
Without Maintenance+ |
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| Continuous Software | |||
| Continuous delivery of software throughout the year | |||
| All new feature releases | |||
| Ongoing enhancements and performance improvements | |||
| All bug fixes | |||
| Access to previous versions | |||
| License Services | |||
| License migration | |||
| License protection | |||
| License checkout | |||
| Technical Support | |||
| Email & phone support | |||
| Online help, tutorials, and videos | |||
| Priority feedback submission | |||
| Learning Advantage | |||
| Discounts on courses led by Rocscience Experts | |||
| Discounts on Expert Modeling | |||
| New feature walkthroughs | |||
| Exclusive webinar materials | |||
FAQs
What is Maintenance+?
What is Maintenance+?
Maintenance+ is Rocscience’s enhanced annual subscription-based maintenance and support service. The core service of Maintenance+ is Continuous Software. With Continuous Software, you get access to all new feature releases, enhancements, performance improvements, and bug fixes for your software frequently throughout the year and as soon as they’re available. The additional services included in Maintenance+ are License Services, Technical Support, and Learning Advantage.
Can I buy a new License without a Maintenance+ subscription?
No. Beginning September 1, 2019, all Rocscience licenses include Maintenance+ as part of the purchase price. Your purchase of a new Perpetual license will come with an initial 12-month subscription, with the option to renew for another 12 months at 20% of the current license price. Your purchase of a new Lease license will include a Maintenance+ subscription for as long as your Lease is active.