Known Issues

HASP HL 1.x API and HASP4 API are not supported with RTE 8.41 or later.

Workaround: Do one of the following:

> Rebuild the protected application with the latest Sentinel Licensing API.

> On the end user's machine, first install RTE 8.31, and then upgrade to the latest RTE.

Remote access in a Hyper-V Server environment cannot be blocked. In this environment, the only way to connect to the VM is with a Remote Desktop session, so remote access must be allowed. To limit this, only the first Remote Desktop session is allowed. Additional sessions are denied.

When a user accesses Admin Control Center in Microsoft Internet Explorer, the search option in the Client Identities tab (Configuration > Client Identities) is not working correctly.

Workaround: Use a Chrome or Firefox browser to access Admin Control Center.

Given the following situation:

> When the current state of an SL key is decoded (using SL License Generation API), the status of the container is shown as Secure Storage Id Mismatch in the Key ID column.

> The key contains a Product that is rehostable or detachable OR the Product license type is Executions or Expiration Date.

If the SSID (secure storage ID) of the container changes (for example, the container becomes corrupted or is deleted), the Product will be marked as Cloned and become unusable. In any other situation, the status Secure Storage Id Mismatch has no significance and can be ignored.

The Sentinel LDK License Manager (process hasplms.exe) hangs intermittently and reaches a very high CPU utilization (approximately 1.9 GB).

Workaround: Protect the application using the latest API libraries and, if the RTE is required on the end user's machine, upgrade to the most recent RTE.

After you upgrade the Run-time Environment, Admin Control Center might show a dummy key id for Key type - "HASP Placeholder"

Workaround: Refresh Admin Control Center.

After Windows 7 is upgraded to Windows 8, the user is not able to use existing SL licenses or to install new SL licenses.

Workaround: After you upgrade from Windows 7 to Windows 8, reinstall the Run-time Environment.

When installing the RTE on a machine where Fabula Tech USB over Network is installed, installation of the RTE hangs.

Workaround: Disconnect the HL key before running the RTE installer.

Sentinel LDK Vendor Tools fail to load under Windows 10 when Device Guard is enabled and the Code Integrity policy is set to "enforce". An error message is displayed regarding a certain DLL, stating that the DLL is not designed to run on Windows or that the DLL contains an error. For more information, see Issues Related to Device Guard and Code Integrity Policies.

Given the following circumstances at a customer site:

1. One machine has Run-time Environment version 7.51.

2. A second machine has a version of Run-time Environment that is earlier than 7.51.

3. The customer performs rehost of a license repeatedly between the two machines.

4. An update is applied to the license on either of these machines.

A rehost operation sometimes fails with the message HASP_REHOST_ALREADY_APPLIED.

Workaround: Obtain a new SL license from the software vendor for the protected application on the target machine. Before attempting any additional rehost procedure, install the latest Run-time Environment on both machines.

The License Manager fails to load vlibs under Windows 10 when Device Guard is enabled and the Code Integrity policy is set to “enforce”. For more information, see Issues Related to Device Guard and Code Integrity Policies.

With some new USB chipsets, it is possible that the API hasp_update() call, used to update the firmware of Sentinel HL keys to version 3.25, will generate the HASP_BROKEN_SESSION return code, even if the firmware is correctly updated. (This issue does not occur with Sentinel HL Driverless keys with firmware version 4.x.)

Workaround: Install the latest Run-time Environment. The automatic firmware update feature of the License Manager will automatically update the firmware of the key the first time that the key is connected, without the need to call hasp_update().

Sentinel Licensing API: On a computer with the Nvidia chip set GeForce 7025/nForce 630a, and where the CPU is AMD Athlon 64 X2, the hasp_read and hasp_encrypt functions may fail with error 39, HASP_BROKEN_SESSION. This problem only exists with HASP HL keys with Firmware version 3.25.

Workaround 1: On the computer described above, when error 39 is returned, call the hasp_read or hasp_encrypt function again. It is not necessary to call hasp_login again.

Workaround 2: Use Sentinel HL keys with Firmware version 4.2x.