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Answers
| 1. |
If you are getting errors and you're running
an older operating system (Windows 9x/NT), then the reason is
most likely to do with an incompatibility between Rocscience
software and older operating system files. Rocscience software
requires up to date operating system files in order to run properly.
As a rule, Rocscience does NOT change or alter your operating
system files and puts the onus on you to maintain up to date
operating system software.
This problem can easily be fixed by downloading the latest Microsoft
system file updater from our website: http://www.rocscience.com/downloads/general/vcredist.exe
Download the file by clicking on the above link. Save the vcredist.exe
file to your computer and then run it. Follow the directions.
Note: It is always advisable to make a backup before installing
software that modifies system files.
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| 2. |
The program requires that the computers graphics
card has support for OpenGL for the visualization of the three-dimensional
geometry. The most common reason for the improper display of
the wedge geometry or crashing of the program while trying to
view the three-dimensional geometry, is an incompatibility with
the graphics card (display adapter) and its support for OpenGL.
If your graphics card does not support OpenGL (most do), the
program will not work, so check with your graphics card manufacturer
to make sure that your card supports OpenGL. Also, if the graphics
card driver is old and has bugs with its OpenGL driver, then
the program will have problems. Go to the website of your graphics
card manufacturer and make sure you have the latest driver for
your graphics card.
Another thing to try is changing the colour depth of the current
video card settings. Try changing to 24 bit colour or 16 bit.
Some cards have problems with there OpenGL support at higher
colour depths.
Also try the program on a different computer.
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| 3. |
Here are some things to try:
i. Go to the Swedge installation folder and delete the files
glu32.dll and
opengl32.dll.
Restart your machine and try running Swedge.
ii. If this doesn't fix it, your problem is most likely with
your graphics card and its
opengl
support. What graphics card do you have? Check their website
for a
driver update.
The program has problems with a Colors setting above 24 bit
color (i.e. 32 bit color) on certain display adapters and computers
(i.e. IBM Thinkpad). To check this, go to your control panel
and pick the Display option. Choose the Settings tab and look
at the Colors setting. This should not read 32bit in any part
of the description. Try setting the number of colors to a lesser
value (i.e. 24, 16 bit, High Color) and trying the program again.
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